Refund and Cancellation Policy
Effective date: 2026-09-11
WeChat Pay orders
WeChat Pay orders are collected directly by the website operator in CNY. Monthly passes, annual passes and credit packs are one-time purchases without automatic renewal. Annual passes are paid in full, with membership credits granted monthly. References to Creem as merchant of record, recurring billing and the Creem customer portal apply only to Creem orders. We send the merchant order number, product description and amount to WeChat Pay and grant access after verified payment confirmation. For a WeChat refund request, contact ekornstudios@gmail.com with your website order number.
Canceling a subscription
You can cancel automatic renewal through Creem subscription management in your account. Cancellation normally takes effect at the end of the current paid period; purchased benefits remain available until then. Used credits are not restored by cancellation.
Failed tasks
Credits deducted for a production task are automatically returned when the server confirms failure. Credits for successful or delivered tasks are generally non-refundable. If a task status or amount is clearly incorrect, contact us with the task ID.
Subscription and add-on refunds
Unless applicable law requires otherwise, started subscription periods and used digital credits are generally non-refundable. You may apply within 7 days of payment for duplicate or unauthorized charges, material service failure, or unused add-on credits. We review usage, delivery, and local consumer rules; partial refunds may deduct benefits already used.
Refund timing
Approved refunds return through Creem to the original payment method. Timing depends on Creem and the receiving bank or payment provider; contact support for the status of a particular refund.
How to apply
Email ekornstudios@gmail.com with the account email, Creem transaction ID, payment date, reason, and related task IDs. Do not email full card numbers or verification codes.